Internet Transparency Statement
Introduction
Since 2010, the Federal Communications Commission (“FCC”) has implemented rules to maintain the Internet as an open platform. The initial transparency rules took effect on November 20, 2011, mandating broadband Internet access service providers to “publicly disclose accurate information regarding the network management practices, performance, and commercial terms of its broadband Internet access services sufficient for consumers to make informed choices.” These rules have since evolved, with the FCC’s Restoring Internet Freedom Order of December 14, 2017, re-categorizing broadband Internet services as information services under Title I of the Telecommunications Act of 1996.
The following rule summarizes the FCC’s requirements:
Any person providing broadband Internet access service shall publicly disclose accurate information regarding the network management practices, performance, and commercial terms of its broadband Internet access services sufficient to enable consumers to make informed choices regarding the purchase and use of such services, and entrepreneurs and small businesses to develop, market, and maintain Internet offerings.
The full FCC Restoring Internet Freedom Order can be found at par. 215. The following document is Native Network, Inc.’s disclosure of its broadband services, in compliance with the FCC’s rules, and serves as a supplement to our existing Terms of Service, Acceptable Use Policy, and Privacy Policy.
Network Management Practices
Transparency
Native Network is committed to providing a clear understanding of its network management practices. We do not engage in unreasonable practices that impair the open nature of the Internet.
Blocking
Native Network does not block lawful content, applications, services, or non-harmful devices.
Throttling
Native Network does not throttle lawful content, applications, services, or non-harmful devices.
Affiliated Prioritization
Native Network does not prioritize its services or those of its affiliates over other services subscribed to or chosen by its customers.
Paid Prioritization
Native Network is a net-neutral provider. We do not engage in practices that directly or indirectly prioritize some traffic over others in exchange for payment or other considerations.
Congestion Management
Traffic Subject to Congestion Management Practices
Native Network treats all traffic equally. In the rare event of congestion, all traffic is subject to our network management practices.
Purposes of Congestion Management
The primary purpose is to ensure reliable Internet access for all customers during peak usage periods.
Criteria for Congestion Management
Currently, Native Network does not impose usage limits or bandwidth caps, and congestion management practices are not applied except in cases of temporary, unforeseen congestion.
Application-Specific Behavior
Native Network does not block, throttle, or control specific Internet traffic by protocols, applications, ports, or devices, except to protect the network and customers from malicious activity.
Device Attachment Rules
Customers may connect any lawful, non-harmful device to our network. Native Network has no restrictions on device types, provided they do not interfere with network operations.
Security
To safeguard the network and its customers, Native Network deploys various security measures, including but not limited to monitoring network traffic for malicious activity, blocking known harmful traffic, and temporarily suspending customer accounts associated with unlawful behavior. Specific details about security tools and practices are not disclosed to ensure the integrity of our security measures.
Blocking and Prioritization
- Blocking: Native Network does not block lawful content or restrict access to non-harmful devices or applications.
- Throttling: We do not intentionally impair or degrade Internet traffic based on its source, content, or destination.
- Affiliated Prioritization: Native Network does not prioritize any affiliate’s traffic over other content.
- Paid Prioritization: No paid prioritization is practiced by Native Network.
Performance Characteristics
Service Description
Native Network provides fixed broadband services through a combination of fiber and wireless technologies, ensuring customers can access high-speed Internet. Our offerings are designed to support a wide range of applications, including real-time services like VoIP, gaming, and remote desktop operations.
Access Speed and Latency
Our broadband services are “best-effort” and subject to variability depending on factors such as network usage, equipment capacity, and customer devices. Typical latency on Native Network’s fiber optic network is less than 100ms, with average ranges between 10-40ms. Latency may fluctuate based on peak usage times and customer equipment.
Suitable Applications
Native Network’s services are suitable for real-time applications such as VoIP, online gaming, and video conferencing.
Commercial Terms
Pricing
Pricing for Native Network’s services is based on service packages and availability. Pricing details for specific plans can be found on our website at Native Network.
Terms of Payment
Service fees are billed in advance and payment is due within 14 days of receipt. Late fees may apply to overdue accounts, and service may be suspended for non-payment.
Early Termination Fees
Native Network does not impose early cancellation fees. Installation and past service fees are non-refundable.
Taxes, Fees, and Other Assessments
Customers are responsible for all applicable taxes, fees, and surcharges imposed on the services and equipment.
Privacy Policies
Native Network does not perform deep packet inspection or store customer browsing information. No customer data is sold or shared with third parties.
FCC Notice
If a customer believes that Native Network is not complying with this Internet Transparency Statement, they may file an informal complaint with the FCC at FCC Consumer Complaints.
Additional Disclaimers
These rules do not supersede lawful efforts to curtail infringement or unlawful content transfers. Native Network reserves the right to cooperate with law enforcement investigations as required by law.
This statement reflects Native Network, Inc.’s compliance with FCC transparency regulations and commitment to maintaining an open and reliable Internet service for all customers.